Shipping policy

Shipping Policy

Thank you for shopping at Dubai Mart! We are dedicated to delivering your order quickly and safely. Please review our shipping policy below for details on delivery to Dubai and across the UAE.

Processing Time

Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification email with tracking information once your order has shipped.

Cash on Delivery (COD)

Cash on Delivery is available for orders within Dubai and the UAE.

A nominal COD handling fee of 10 AED applies at checkout for this option. Please ensure exact change is available for the courier.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a direct link to track your package in real time via our courier partner.

Delivery Attempts & Address Changes

Couriers will attempt delivery up to 2 times. Please ensure your mobile number and physical address (including building/villa number and area) are accurate during checkout.

If you need to update your delivery address after placing an order, please contact us immediately at sudaiskhan3796@gmail.com or call/WhatsApp 03039102172.

Damaged or Missing Items

If your package arrives damaged or if items are missing, please contact us within 48 hours of delivery at sudaiskhan3796@gmail.com with your order number and photos of the damaged item/package.

Need Help?

For any questions regarding your shipment, reach out to our team at sudaiskhan3796@gmail.com or call/WhatsApp us at 03039102172.